As professional FTD florists, we guarantee your satisfaction with every order delivered within Canada and the United States. If you are not satisfied with the delivered item, we will send a replacement as soon as possible. The originally delivered item will be collected from the recipient. All you need to do is notify us within 3 days of receipt of your order. You may call us at 403-816-7220, or e-mail us at customerservice@pandaflowers.ca.